Privacy Policy
Last updated: October 2026
About this policy
Ambitions NQ (The Martin Jones Family Trust, ABN (33 930 635 784) is a Registered NDIS Provider. We are committed to protecting the privacy of the people we support, their families and representatives, and anyone who contacts us. This policy explains how we collect, use, store and share personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
Depending on how you deal with us, we may collect:
- your name, contact details, date of birth and address
- NDIS details, such as your NDIS number, plan details and funding type
- information about your disability, health and support needs
- details of your representatives, plan manager or support coordinator
- information you give us when you contact us, apply for a job or request a call back
- photos or videos, only with your consent
How we collect it
We collect information directly from you, from forms on our website (contact, referral, careers and call back forms), and by phone, email or in person. With your consent, we may also collect information from others involved in your supports, such as your support coordinator, plan manager, family or health professionals.
Why we collect it
We use your information to:
- respond to enquiries and call back requests
- assess referrals and plan and deliver your supports
- match you with suitable support workers
- meet our obligations as a Registered NDIS Provider, including reporting and record-keeping
- process job applications
- improve our services
Health and other sensitive information
Information about your health or disability is sensitive information. We only collect it with your consent and when we need it to provide safe, suitable supports, or when the law requires or allows us to.
Who we share it with
We only share your information when we need to, and we never sell it. We may share it with:
- the NDIA and the NDIS Quality and Safeguards Commission, where required
- your plan manager, support coordinator or other providers involved in your supports, with your consent
- service providers who help us run our business, such as IT, website hosting and email providers
- government bodies or others where we are required or allowed to by law
Some of the online services we use may store information outside Australia. Where this happens, we take reasonable steps to make sure your information is protected.
Photos
We only use photos or videos of participants, including on our website and social media, with consent from the participant or their representative. You can withdraw your consent at any time.
Marketing
We will only send you news or updates if you have agreed to receive them. You can opt out at any time.
Our website
Our website uses cookies and similar tools to help it work properly and to understand how visitors use it. You can turn off cookies in your browser settings, but some parts of the site may not work as well. Our website may link to other websites. We are not responsible for their privacy practices.
Storage and security
We store your information securely and only allow access to staff who need it for their work. We keep records for as long as we need them, including as required by NDIS and other laws, and then securely destroy them.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. There is no charge to make a request.
Questions and complaints
If you have a question or concern about your privacy, please contact us first so we can try to resolve it:
Email: admin@ambitionsnq.com.au
Phone: 0401 223 652
If you are not satisfied with our response, you can contact:
- the Office of the Australian Information Commissioner: www.oaic.gov.au or 1300 363 992
- for concerns about NDIS supports, the NDIS Quality and Safeguards Commission: www.ndiscommission.gov.au or 1800 035 544
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.